The Gardening Guy Policies

As a gardening business, our services involve significant time, physical labour, travel, equipment use, fuel costs and scheduling commitments. Our work is completed to a high standard, with reasonable care and skill. If you have concerns about a service, please raise them within 24 hours of completion. We review all concerns at our discretion; submitting a complaint does not automatically entitle a full refund, discount or compensation. If a complaint is accepted, you may receive a partial refund in some circumstances, or we may return to rectify the issue within a reasonable time frame. Under UK law we have the right to a repeat performance to fix the issue at our own cost before a refund is considered. We will offer a partial refund if we cannot return to rectify, but if the reason is unjust we will not supply a refund. We reserve the right to refuse future bookings from customers who engage in abusive, threatening, unreasonable or vexatious conduct, or who repeatedly make unfounded complaints against the business or staff.

Customers must give at least 48 hours' notice to cancel or reschedule bookings. Late cancellation or missed appointments may be charged in full.

Payment is due immediately upon completion of work unless otherwise agreed in writing. Failure to pay may result in additional charges and refusal of future bookings.

Customers are responsible for providing safe and reasonable access to the property and work area. Aggressive pets must be secured and any known hazards disclosed before work begins. We reserve the right to stop work if conditions are unsafe.

We do not currently offer a paid waste-removal service. Clearing leaves, debris and removing garden waste can be arranged at extra cost — please ask when booking.

Work may be delayed, rescheduled or cancelled due to adverse weather conditions. We will arrange a new appointment as soon as reasonably possible.

We are not responsible for pre-existing damage, hidden defects, underground services, diseased plants, pest infestations or issues outside of our control. Liability is limited to direct damage caused by our negligence during the provision of services.

The health and growth of plants, lawns and gardens are affected by weather, soil conditions, pests, disease and ongoing maintenance. As a result, we cannot guarantee the long-term condition or survival of plants after work has been completed.

We may take photographs of completed work for record-keeping and marketing purposes. No personal information will be shared without consent.

By booking our services, customers confirm that they have read, understood and agreed to all business policies. Acceptance of a quotation or booking constitutes acceptance of these terms.